Full FAQ

Nexus Barbados · Leave-behind

Your day is three windows.

Prepaid, fixed-scope visit. The consumer pays in the app. A verified provider accepts. Nexus handles the money.

Window 18–11 a.m.First window of the day
Window 211 a.m.–2 p.m.Second window
Window 32–5 p.m.Third window

One booking occupies one window. The visit is the listed service — often shorter than the full window. Keep that window free.

There is no join fee. Barbados time. Default calendar: Monday–Friday, all three windows.

Seven sheets · Keep this pack · If the app and this pack disagree, the app wins

Sheet 02 · Sign Up

Create your account.

The apps are not in the stores yet. Join the waitlist, or speak to the Nexus team. There is no join fee. When you have app access, this is Sign Up.

  1. 01

    Register Interest

    nexusbarbados.com/provider, or speak to the Nexus team. Required: Email, Your Trade, and how many jobs you do per month.

  2. 02

    App access

    Comes when you are onboarded. The apps are not in the stores yet. There is no join fee.

  3. 03

    Sign Up

    In the app, Create your account. Then Welcome to Nexus and Let's Get Started.

In the app · Create your account · button Sign Up

NameRequired.
EmailRequired.
PasswordUse at least 8 characters with uppercase, lowercase, numbers, and symbols.
Confirm PasswordMust match Password.
Select your roleService Provider — Offer services and manage your business profile
I am 18 or older and I accept the Terms and Conditions and Privacy Policy

Sign Up

After Sign Up: Welcome to Nexus. Tap Let's Get Started to open Provider Information.

Sheet 03 · Get ready

Provider Information, then verify.

After Let's Get Started, the in-app steps are:

WelcomeBusiness InfoVerificationEmailComplete

Have ready

  • Phone number
  • Legal full name as on your ID
  • Government ID photos
  • A live selfie (camera only — not a gallery photo)
  • Email
  • Police Certificate of Character — within 30 days of going provisional

1 of 3 · Provider Profile

  • Legal full name (as on ID) *Exactly as shown on your passport, national ID, or driver's licence.
  • Public provider name *The name customers will see.
  • Trading nameOptional. Add it if you use a business or trade name.
  • Service Description *A few sentences on what you do.
  • Contact Phone *A number you answer during business hours.

Next

2 of 3 · Location

  • Address Line 1Street address. Required to continue.
  • Address Line 2 (Optional)Apartment, unit, building.
  • City/Areae.g. Bridgetown, Speightstown, Oistins.
  • ParishParish for this address. Required to continue.
  • Postal Code (Optional)e.g. BB11000.
  • Service Areas *At least one parish you will travel to. All Parishes selects every parish.

Next

3 of 3 · Your Services

  • Service Categories *At least one. Customers search by category.

You can add your services and set pricing later from your provider dashboard.

Complete Setup

Identity Verification

  • Driver's LicenseFront and back photos required
  • National IDFront photo required
  • PassportPhoto page required

ID photos: Take Photo or Upload from Gallery. Selfie Verification is live camera only. Uploading from the gallery is not allowed.

Skip for now (no bookings or payouts)

Documents Submitted! Your ID and selfie are pending review (24–48 hours).

Dashboard checklist

  • Set up your servicesConsumers only see offerings you enable and price.
  • Set your availabilityWeekly hours plus date overrides control when you appear bookable.
  • Complete verificationID and a live selfie unlock accepting. Upload the police certificate within 30 days.
  • Add bank account detailsWhere Nexus sends payouts. You can accept jobs before this is done; payouts wait until it is.
  • Share your listing — optionalOptional. Left out of the required progress count.

Check Your Email: We sent a verification link to: your email. Skip for Now — You can continue setup, but full marketplace access requires a verified email. Identity approval (ID photos + live selfie) unlocks accepting new jobs. If the 30-day police-certificate period ends without a certificate, accepting pauses until you upload it. The dashboard will say Upload police certificate.

Sheet 04 · Calendar

Set the hours you can keep.

Window 18–11 a.m.First window of the day
Window 211 a.m.–2 p.m.Second window
Window 32–5 p.m.Third window

Your calendar controls which of those windows you are available for. Set a weekly template, then use date overrides to block a day or a single slot.

Weekly template

Recurring per-day pattern. Default is Monday–Friday, all three windows. Turn a window off if you cannot take jobs then.

Date overrides

Block a whole day or one window on a specific date. Keep the calendar honest — ghost hours waste everyone.

The slot on the request is the commitment. In-app reschedule is not available. If a request’s slot does not work, Reject it so the consumer can book someone else.

Sheet 05 · A job

Request to payout.

  1. Request

    Consumer books. Card is held. You see the job, listed price, address, notes, and slot.

  2. Accept or Reject

    Accept confirms that date and slot. Nexus then charges the card. Reject releases the hold.

  3. Start work

    On the day, open the job and tap Start work when you begin (list cards may say Start Job).

  4. End visit

    When you leave, tap End visit. Choose how the visit went, then submit after photos and a short summary.

  5. 24-hour window

    The consumer has 24 hours to confirm or Report an Issue. That window starts when you submit.

  6. Payout

    When the window clears with no open issue, the payout becomes eligible. Nexus sends a bank transfer.

You cannot change price, address, service, or slot while accepting. Pending requests are cancelled if the slot starts before you respond.

Sheet 06 · Extra work

End visit, then quote.

The listed price covers the booked scope. Extra work is a separate quote the consumer has to approve.

Fixed on-site

The booked scope is done in this visit.

Diagnosis done — follow-up needed

You diagnosed extra work. Build a quote on this booking.

Could not proceed

The visit could not go ahead. Still submit after photos and a short summary.

  1. Open the quote builder from the booking after Diagnosis done — follow-up needed.
  2. Add a title, a short description, and line items (labour, parts, materials) with quantities and prices.
  3. Tap Save Draft until the consumer has confirmed the first visit.
  4. Tap Send Quote. The consumer sees Decline or Accept & Pay.

If they accept, they pick a new slot. If they decline, the original visit is still paid.

Sheet 07 · Money and rules

Held, charged, then eligible.

Consumer booksCard held.
You AcceptCard charged.
You End visit24-hour window starts.
Window clears, no open issuePayout becomes eligible.
Nexus sends the transferBank transfer to your account.

In the app now

  • Set a weekly template of the three windows, then block a day or a single slot with a date override.
  • Turn offerings on and set a listed price for each.
  • Accept or Reject a request (some cards say Decline).
  • Start work, End visit, and submit after photos.
  • Send a follow-up quote. If they Accept & Pay, they pick a new slot.
  • Add bank name, branch, account type, account name, and account number (BBD).
  • Keep job talk in the booking so there is a record.

Handle another way

  • The requested slot does not workReject the request so the consumer can book someone else.
  • You already accepted and cannot make itContact Nexus. After acceptance, cancellations refund the consumer.
  • Consumer asks to pay cashPoint them back to the app. Protections apply when money moves through Nexus.
  • You want a Friday paydayPayouts move when a job is eligible. There is no weekly batch.
  • A bank field has a typoYou edit Bank account details in the app. Support can read the fields to send a transfer.
  • Keep the calendar honest so the jobs that arrive are ones you can keep.
  • Respond while the request is still pending — stale requests cancel when the slot starts.
  • After photos protect you if a consumer Reports an Issue.
  • There is no join fee. Platform commission exists and is charged only on funded jobs. The rate is in your provider agreement.

Email admin@nexusbarbados.com · (246) 237-6872
Monday–Friday, 9:00 a.m. – 5:00 p.m. Atlantic Standard Time (AST)

nexusbarbados.com/provider/handbook

Nexus is a marketplace operator. It collects the customer payment on behalf of providers and holds funds until release rules clear.