Nexus (“we,” “our,” or “us”) operates the Nexus mobile application (the “Service”), a marketplace connecting consumers with local service professionals in Barbados.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
1. Information We Collect
Personal Information
When you register for an account, we collect:
- Email address — For account authentication and communication
- Phone number — For booking confirmations and provider contact
- Name — For identification on the platform
- Profile photo (optional) — For provider profiles
Location Information
- Device location — To show nearby service providers and enable location-based search
- Addresses — Service addresses you provide for bookings
Usage Data
- App interactions — Features used, screens viewed, actions taken
- Device information — Device type, operating system, app version
- Error logs — To diagnose and fix technical issues
Service Provider Information
Providers additionally submit:
- Business information — Trade type, service areas, certifications
- Availability — Scheduling and working hours
- Banking details — For receiving payments (securely processed)
Payment Information
- Transaction details — Booking amounts, payment status
- We do not store full credit card numbers; payments are processed by our payment provider
2. How We Use Your Information
We use collected information to:
- Provide the Service — Connect consumers with providers, process bookings
- Communicate — Send booking confirmations, updates, and support messages
- Improve the Service — Analyze usage patterns, fix bugs, develop new features
- Ensure safety — Verify identities, prevent fraud, enforce our Terms of Service
- Process payments — Facilitate transactions between consumers and providers
3. Information Sharing
We share your information with:
Service Providers (Third Parties)
- Supabase — Database and authentication services (supabase.com)
- Payment processor — A third-party, PCI-DSS compliant payment processor handles card transactions
- Apple/Google — App distribution and push notifications
Other Users
- Providers see consumer name, phone, and service address for accepted bookings
- Consumers see provider name, photo, ratings, and business information
Legal Requirements
We may disclose information if required by law or to:
- Comply with legal obligations
- Protect our rights or safety
- Investigate potential violations
We do not sell your personal information to third parties.
4. Data Security
We implement appropriate security measures including:
- Encrypted data transmission (HTTPS/TLS)
- Secure authentication
- Access controls and monitoring
- Regular security assessments
However, no method of electronic transmission is 100% secure.
5. Data Retention
We retain your information:
- Account data — Until you delete your account
- Transaction records — As required for legal/tax purposes (typically 7 years)
- Usage logs — Up to 12 months
6. Your Rights
You have the right to:
- Access — Request a copy of your personal data
- Correction — Update inaccurate information
- Deletion — Request deletion of your account and data
- Portability — Receive your data in a portable format
To exercise these rights, contact us at the email below.
7. Children’s Privacy
The Service is not intended for users under 18 years of age. We do not knowingly collect information from children.
8. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via the app or email.
9. Contact Us
For privacy-related questions or requests:
Email: admin@nexusbarbados.com
Address: Barbados
By using Nexus, you agree to this Privacy Policy.